Once, a long time ago, I chose request t ... / 2011-10-14

Once, a long time ago, I chose request tracker by best practical. In implementing RT I found some bug in it. Since I have a history of finding 'interesting' bugs in corner cases of software use that was no complete surprise. When I reported it on the mailing list I had a suggested fix within half a day. Which fixed my problem, so I could report that back and the fix made it into the distribution.

Now I work in a situation where other people have chosen helpdesk workflow software. Which is now usable for me after some heavy cursing at it. It is web-based but the whole web interface gives me the feeling I am looking at the web implementation of a windows program interface.

This web-interface has a nasty problem recently: giving 'connection reset by peer' when I reload pages after a few days. I know the workaround: restart my browser (removing all session cookies does not help!). Which suggests to me it is some bug in the webserver or in the application. Reported to the local support, see how long it takes...

Update: After the weekend, the local support reported the webserver had certain problems and the was restarted...